Next RTS - Sunday, December 5th @ 5pm CST!

Terms & Conditions

 

•TAT is 8 weeks excluding holidays and weekends from date of order (preorder tat begins from date of closing of the preorder.)

•Ollie & Grace Co is not responsible for any packages once USPS is in possession of the item(s).  Priority packages are insured up to $50, additional insurance may be purchased at your expense through Route insurance, which is offered and recommended on every product we have.  If your package gets lost in transit, please open a package inquiry with USPS.  Shipping is broken down into classes. Priority, Express and International.  Priority is available for flat rate prices starting at $14.  Upgraded shipping to two day express is offered, however, Ollie & Grace cannot guarantee arrival by promised date.  USPS is responsible for the packages once they are scanned in at the post office.

•Rhinestone items are epoxied on with two part epoxy to ensure a durable adherence to the item.  Do not drop.  Do not shove into cup holders.  Do not wash in dishwasher or put in microwave.  Hand wash only with dish soap and a soft sponge.  Ollie & Grace Co is not responsible for (a) rhinestone(s) falling off due to mishandling of the item.  If a stone falls off during transit, please email a photo of your item, the packaging, and the rhinestone within 5 hours of opening the package so we can send a return label to fix the item.  

•Care instructions are on the bottom of the tumbler, on the box you receive them in, and on our website.  Please follow proper care instructions to ensure your items last and preserve well over time.

•Due to the nature of the items being handmade and custom ordered (if not ready to ship.) we do not offer or accept refunds or returns.


•Non-Disparagement
.  By completing my purchase, I agree that I will not disparage or encourage others to disparage the Company by publishing false information about my experience with the Company.  I agree not to denigrate the Company verbally or in writing, and that neither I nor anyone acting on my behalf will publish, post or otherwise release any material written, or electronic format, make speeches, gain interview, or make public statements that mention the Company, its operations, clients, employees, products, or services that are untrue. I agree not to post any issues I may have with the Company in any buyer beware group, or similar group, and if I do, I acknowledge the Company can file suit against me for any damage my post, if it is deemed defamatory by a court, may have caused to the Company.  For purposes of this Agreement, the term disparage includes without limitation comments or statements made in any matter, or medium, in the press and/or the media, about the Company which would adversely affect any manner of the conduct of the business of the Company without limitations to the Company’s business plans or prospects or the business reputation of the Company, beyond posting an honest review.  I agree that if I have an issue with my order, I will contact the Company immediately upon noticing the issue and will work with the Company to amicably resolve the issue.  I understand that nothing in this limits my right to publish an honest review of the product or Company, or my first amendment right to free speech.  

Please contact us at hello@olliegraceco.com for questions or concerns.